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Author Topic: help desk software  (Read 3722 times)
pearthen
Limited Member

Posts: 1


« on: February 22, 2008, 06:55:15 PM »

iam considering purchase help desk script for our company and gogoled around and found acehelpdesk.com . can anyone tell me if they had experience with this software and if they did , plz let me know if its worth $99 .
i look forward to your responses
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jbladeus
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« Reply #1 on: April 15, 2008, 02:15:39 PM »

Recommended Sysaid to a client who is more than happy with it.
http://www.ilient.com/
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Manu
Key Keeper
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Posts: 437


« Reply #2 on: April 16, 2008, 06:44:57 AM »

you can also use http://eticket.sourceforge.net/ free of cost. There are many companies using this open source help desk software. However, it does not contain knowledgebase.
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Mikey
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What can I say? I love SUSE.


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« Reply #3 on: February 11, 2009, 06:32:41 AM »

You may want to consider something like Kayako if you are looking for a help desk for a company.  It has very extensive features and might be a worth while investment in the long run.  You can usually talk them down in price if you talk to them in their live support chat.  You can usually get 10% to 15% off their normal owned license prices.
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Manu
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« Reply #4 on: February 11, 2009, 08:08:33 AM »

I agree with Mikey, If you can afford, there are no alternatives to Kayako.
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